FAQs

Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can then track your order by going to the "Order Lookup" page.
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.
Q: Why does shipping take so long?
A: Our products are one of a kind and the demand for mask are very high at this time. The downside to this however is slightly longer shipping time. Although, we promise to work our hardest to get your order shipped as fast as possible.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button, or use the "Buy Now Button". Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Stop-a-Virus provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure the best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.